Statuses

Statuses allow us to keep track of where a client's parcel is in the system, from No Status (nothing has happened yet), Called and Confirmed (the client has had their dietary call and the parcel is ready to be packed) to Delivered.

To change the status of a parcel:

• Check the tick box of a parcel

• Click on Statuses

• Select a status.

Updating the status of a parcel will show on the status column on the parcels table.

You can view a history of the statuses by clicking on a parcel to open the parcel info box, and view the table at the bottom.

Here is a full list of statuses. Click on any one to find out more.

• No Status

• Parcel Denied

• Pending More Info

• Called & Confirmed

• Called & No Response

• Ready To Dispatch

• Received By Centre

• Collection Failed 

• Delivered

• Delivery Failed

• Delivery Cancelled

• Fulfilled with Trussell