Frequently Asked Questions

How Do I Reset My Password? - Read here

How Do I Get A Log In? - Read here, or please contact your team leader or the Food Bank Manager

This app looks amazing, can I get this for my Food Bank? - Yes, contact info@foodbankapp.org for more information

I found a mistake on the FoodBankApp / wiki, who do I tell? - Please contact info@foodbankapp.org with details, screenshots, and what web browser you are using

I'd like a specific feature to be added to the app, who do I ask? - Please contact info@foodbankapp.org with details

What should I do if the app crashes? - Press the refresh button in your web browser, or close the app and re-open it. If it still doesn't work, please wait 5 minutes and try again. If it doesn't work after 5 minutes, please email info@foodbankapp.org with details

I've accidentally added the wrong status, how do I fix it? - Don't Panic! Select the Parcel again and choose the right status, this will then overwrite the last status.

I can't find a parcel, what's the best way to search? - Use the search bar at the top of the page to search by name, postcode or voucher number. Choose a wide date range if you can't find the parcel on a specific day (+/- 2-3 weeks if required). Or, go to the Client page and find the client, open their details and select the Parcel from the table.

A client has said they are a different family size to what is on the app, who should I contact? - Contact your Food Bank Manager or Team Leader for more information before changing client's details.

A client's address is wrong on the app, what should I do? - If the client has moved within the areas that the food bank serves, and has a postcode that we cover, then you can update the client's address and make sure they have an appropriate delivery day / collection from the closest hub. If they have moved outside of the food bank's area and we do not cover that area, please speak to a Manager or Team Leader for them to arrange for the client to be transferred to the closest food bank.